Great Looking Service Desk All the Power You Need

Smart web-based software to intelligently manage your ITSM.

 

Check out InvGate Service Desk in your browser now!

 

No downloads. No forms. No credit card required.

Increase your Support Teams Performance like Never Before with
Data Driven and Intelligent Automation to Increase your Productivity.

  • Ticket Management

    Intuitive: Single click functionality, beautifully structured dashboards and real-time data drill down, all delivered through an elegant web interface.

    Teamwork: Team based ticket structuring with direct integration of workflows approvers and external suppliers. Self Service and automated notifications for Breaking News.

    Support Multiple Departments: Multiple Support Groups to reflect your organisational structure, including automatic ticket allocation and workload balancing.

  • Service Desk Analytics

    Analytics: An extremely powerful and flexible way to analyse service performance, the OLAP cube. Generate exactly the report you in real time.

    Time Tracking: Understand the true cost of providing Service Support in your organisation. Improved budget control, forecasting and IT chargeback are all now within your reach.

    SLA Management: Completely customisable SLA management, with tracking and alerts, ensures that every client receives the correct level of service.

  • Automation & Integration

    Workflows: Automate your organisational processes, from IT changes to HR new hires. Simply map the process, define approvals within the user friendly workflow editor and InvGate will execute, monitor and report automatically.

    Flexible Interaction: Access the Service Desk from any web enabled mobile device, with Email Support to log, monitor, respond, and directly update tickets.

    Gamification: Technology pioneered by InvGate to make supporting the business objectives an enjoyable experience for your employees. Engage, Reward and see the benefits!