Features

Other Fabulous features!

Service Desk has loads of other really useful features!

Reports that are Ready-to-Use

We've pooled years of experience in helping clients find the information they require by providing a bunch of Ready-To-Use reports for you.

These reports analyse requests, service levels or SLA performance against the most useful and relevant groups or subcategories in just a few clicks.  Graphs and tables are prepared for you in real time You will be able to see what is happening with the minimum amount of effort. There is no need to move forward or backwards in a menu to explore the details further, simply click on what's of interest and drill down directly into the details.

Ready-to-Use reports provide everything needed to take your understanding of your data to the next level and obtain deeper insights with Analytics.

Custom Fields

You may want to present more or less options to users depending on their role, seniority, department or some special characteristic. With Service Desk you can manage these differences by creating groups of users and then customise their access. You will have the ability to:

  • Display specific fields and options to users when they raise a ticket, including custom fields and drop-downs.
  • Control approval levels by restricting approvals based upon level of authority.
  • Choose the  level of functionality and system control based upon group membership.

Ticket Custom Fields

Asset Management

InvGate Assets is an intelligent solution that manages change, and maximises the use of resources to make informed IT decisions.

Launch Remote Control , System Audits, Software Rollout, all direct from the ticket to investigate and resolve issues quickly. Learn more about InvGate Assets

 

The Dashboard

Service Desk Dashboard collects information in charts about the active requests in Service Desk providing a quick overview of the status of your work. Information can be in various groupings such help desk, status, priority, category and be viewed in over 4 types of charts.

Different Views

Service Desk allows the creation of your own custom views of the requests deck.  You can see the information you want in a single click.  It's ideal for quickly filtering the order of requests in different ways without the need for a full report.

LDAP

Automatically authenticate users against one or more LDAP servers (Active Directory controller). Users are configured in the system and assigned to groups, roles and permissions.

Email Templates

Emails that the system generates are also completely customisable in plain text format or HTML.  Just include the text,  formatting and images you required and the system will populate the blanks with the variables you select.

Your Brand

Make Service Desk an integral part of your organisation by adding your own Company Branding. You can customise the login screen, the welcome message and include your logo and company name in the toolbars so it feels like home.

Drill down

Spot some data that catches your attention.  Simply click on what interests you and drill down directly into the details.

Multilingual

Choose between English, Spanish or Portuguese to set the language of the interface displayed to agents and users. The system also supports Unicode characters so you can create text in any language you like. Further language support will be available. 

To discuss these Great features and more Contact us!