Features

Going ITIL?

Thinking ITIL in your organisation?

Service Desk ITIL

Bring rapid ITIL initiatives and realise immediate value no matter your size or organisational maturity. Service Desk provides the ideal mix of process automation, flexibility and functionality to deliver a comprehensive and ITIL-compatible service management solution right out of the box.

InvGate Service Desk with InvGate Assets combined provide the key inputs and tools necessary for the adoption of ITIL within organisations.

Both products provide plug and play solutions for various aspects of the ITIL methodology with advanced tools for the collection, organisation and presentation of data to develop compliant processes. For example:

  • Issue and Ticketing management to support compliance with Service Operation (SO) elements such as Service Desk, Event and Incident Management and Request Fulfilment.
  • ITAM to control, manage and audit Software and Hardware assets and to support compliance with Service Operation and Transition elements such as Configuration, Release and Deployment, and Software Asset Management.
  • SLA Integration and workload management along with reporting functionality to support compliance with Service Design elements such as Capacity Management and Service-Level Management.

InvGate is also compatible with processes such as Knowledge Management, Problem Management, Change Management, Service Catalogue Management.

To find out more about how InvGate can assist in bringing the latest thinking in Service Management to your organisation, please contact us here.